Monday, March 18, 2013

BIg Data: Best Used as a Means to an End?


Is “big data” a means to and end or an end in itself?
Big data / data collection / data analysis seem to be “the next big thing” and what has lots of people talking these days. Much is being written about the copious amount of data being collected, how little of this data is actually being analyzed for any useful purpose
All this begs the most basic question: Does “big data” really support better decision-making, improved outcomes, less risk exposure, and more efficient deployment of scarce resources – all to help drive long-term profitable growth for businesses?
A recent article in the WSJ talked about how Auto Zone is using data analysis to optimize its retail supply chain and improve the chances store visitors will walk out with a purchase. Another example was given around optimizing wind-turbine performance. All good, but hardly earth shattering developments.
Another article focused on the data-crazed vibe around SXSW last week entitled  “Who Rules the Data?”  Many tech firms are rushing to collect all sorts of data, display it close to the body (Google Glass) and even placing devices to track conference participants whereabouts and even how much time they spent sitting or standing in the porta-potties on site. Here the focus was on privacy issues, pardon the pun.
Chances are if both IT and marketing types spent a little more time linking data collection / analysis with informing smarter decision making (and tracking outcomes to inform future actions) for senior management – we’d all be in a better place: More efficient businesses that will grow, create jobs and fuel economic prosperity.
Now that’s a data point worthy of further consideration.

Sunday, March 10, 2013

The Art of Making the Complicated Simple

One of the most undervalued skills that any marketer can have is making the complicated simple.

American businesses seem to thrive on making things as complicated as possible. Just try getting through an entire issue of The New Yorker or reading the owner's manual that come with your next major appliance with any sense of how to fix the darn thing if it breaks down.

Hats off to the Wall Street Journal for demystifying the whole papal conclave / election process. I know that the "white smoke" signals the successful completion of the process, but I had no idea what the process steps were inside the Sistine Chapel to get there.

I love the whole idea of the "info-graphic" medium - a description of something that is simple without reducing the storyline to a 140 character Twitter post that coveys nothing of value. After reading this article I now get how it works, when it will happen, where and who will be involved. All the basic elements of a story.

This approach may be an excellent marketing tool for a whole variety of business sectors. Maybe someday it will help me explain what "re-balancing an investment portfolio" means to someone who does not have an MBA.

Wednesday, March 6, 2013

Square Inc. Getting it by giving it away.

Square Inc. is a privately held electronic payment service that is doing a great job of getting marketing share / product distribution by "giving it away" - literally.

Square consists of a small card reader that can plug into a smart phone or tablet device with two apps: Square Register and Square Wallet. The register app accepts credit cards using the card reader.

It is amazingly easy to register for this product and get it for free online, or stop by your local Starbucks and pick one up for $ 10 - which is then credited to you bank account once you start using it. Might help that Starbucks CEO Howard Schultz just invested $ 25 million in the firm, and as a result he got a seat on their board.

Square Wallet app allows people to use their smart phone a cash free mobile payment device, competing with the likes Google Wallet.

Signing up for the Square Register is a delight - they have an amazingly simple consumer interface and registration process, including identity verification when you enter your bank account information. How did they know where I lived back in 1992?

And best yet is their simple pricing model: Either 2.75% per swipe, or a monthly flat fee of $ 275 with 0% per swipe. This must have the Banks and their "merchant services" units shaking their heads, and watching their market share do a nose dive as a result of this innovative offering.